While we're on the topic of tech support, I had to call today because I have been getting computer crashes; and eventlog indicates one of the errors involves the SQL Server.
What really sticks in my craw is the tendency for tech support to tell me to turn off my firewall. Please pardon the ire, but where does he get off telling me I have to turn off my firewall? I am not referring to the brief shut-off recommended during installation here. He actually advises me to turn off windows firewall--permanently. Can a tech support guy be THAT clueless? I ask how I'm supposed to protect my computer from attack without a firewall, and all he can answer is, "well that could be the source of the problem." and BTW there is nothing to indicate this. It's a quick cop out when they don't know what to say. I managed to politely excuse myself from the support session.
I brought up this issue when the guy advised the same during my initial install, talked to Dr. J.B. and thought we understood that it's an inappropriate recommendation.
My IT help came by and worked on my system for half an hour getting rid of various MS Vista background processes which Bill Gates apparently decided were a good idea, and hopefully that will solve my problem: which would indicate my problems aren't AC related at all. Still, please stop asking physicians to compromise network security. end rant....(for now)
