Well my installation just went from bad to worse. I has noticed that after tech support's work last week I was left with two routes to the sharing of the Amazing Charts folder (either through "Program Files" or through the root of the C drive). Digging around in Windows (right click "My Computer" -> Manage) I see that both the C drive and the Amazing Charts folder are listed in the "Shared Folders" section, so I assume this is why the two routes are present.
I uninstalled the program on Saturday, hoping that a fresh install would fix things. I then got the dreaded error message telling me that my office computer could not access the SQL database because Port 61067 was being blocked. I've checked the setup of the exceptions to the Windows Firewall port blocking on the server and it appears to be configured correctly to allow data through port 61067. The databases loads properly when run locally on the server, and when I turn off Windows Firewall completely on the server, the remote computer is able to access the database on the server.
I had hoped to get some assistance resolving this today before clinic starts tomorrow, but even though they claim to monitor messages left on the weekend I never heard back from anyone today (Sunday). Does anyone have any suggestions on how to fix this?
I added an exception for Amazing Charts in the remote computer as well and now can access the server database. Is it usually necessary to make exceptions in Windows Firewall blocking in
both server and the computers that will be accessing the server before Amazing Charts can send data through the port 61067?
I tried setting up my laptop and got the same error messages about the blocked port. Since I am connecting to the network via Wi-Fi, I accessed the router's set-up screen and configured the router to allow traffic through port 61067. I am able to browse to the database load it on my laptop and after entering my password at the Amazing Charts log-in screen the program keeps freezing at the final step where it says that it is loading the data for speed. Close, but no cigar. Any ideas why the database will not fully load on the laptop?
