Nepron:
When you said " maybe I should start an AC call center" that is exactly what I had in mind. You could sign me up in a heart beat. Tech support is always polite, but response is slow ( therefore I do not use this during the workday because I have to take care of the patients...not the computer) even with chat session. And, call back may not happen at all. Basically I have just dropped ( for the time being anyway )my current problems, the largest of which is erratic messages that get lost. I don't know how many weeks ago they were going to look into that and get back to me.
The docs who have not yet migrated to EMR are the ones who aren't fancy, aren't in big groups, aren't in a position to throw a lot of money around and aren't computer hounds. They would be very good AC users but are going to require better support than AC currently is providing.
I agree, I think the new users get more prompt attention, I got much better help when I first signed on than I do now. I guess that's why I don't contact them anymore, it doesn't solve my problem and takes up my time, makes me frustrated.
I hope the things that are currently bugging me are fixed in the next version.
