Hi Osler

I apologize for the inconvenience and frustration that this has caused you. I would be happy to discuss this further with you. I can be reached at 866-382-5932 or via email at trish@amazingcharts.com

I want to remind everyone that Tech Support can also be reached via chat by going to www.amazingcharts.com/help and clicking on start session.

I look forward to hearing from you.

Trish