I agree that Jon needs to fix the Support issues. I almost never have to call the support guys since I can mostly figure out the issue and especially since I am so comfortable with SQL.
This is a area that I feel so uncomfortable when I am recommending AC to other physicians. I can devote all the time and energy to make sure my wife's practice is running, but then everyone does not have this luxury of this super techie guy
It is critical that he fixes the Support issues or very soon they will lose customers.
Maybe I should start a AC Support Call center
