I too have noticed problems since the migration to V4. I believe that you are absolutely correct in that the migration SQL led to an exponential increase in problems. I sometimes get ACs attempt to re-install itself too, but if I let it try and fail, then I can start it ok. I didn't update to 4.073 because I didn't want to fight with the update. Previous updates were easy to install--I could do it in no time flat. Now I get error messages and have to call tech support--and I haven't had the time to do so and possibly wait for a call back. Though Claire and Jodie tend to call me back.
There was a problem with unregistered DLL files - did they try that fix? I went from version 3.7.15 to 4.0.73 on Monday and have had a
lot of problems so far. I know my way around computers, so this is the first time I've had to call tech support to resolve issues with Amazing Charts in over a year. (The only other time I called was to get a workaround for a bug in the program causing it to not read the Windows system date properly, resulting in a jumbled calendar.)
The newfound speed with the switch to the SQL backend is nice, though. And the automatic backups are a timesaver.
I'm going to reinstall the program from scratch this weekend and see if that fixes the problems. Hate to say it, but this is why most physicians are wisely reluctant to switch to EMRs. You shouldn't need to be a computer expert just to run a charting program in your office.
