Whoever is scanning needs to be a user without signing off privileges. If I log on and scan something it goes directly to chart, if my staff log on and scan then it shows up as needing signing.
OK, this is probably something really simple and/or stupid (and Steven specializes in finding those for me, lol), but all of a sudden when any of my staff right click on patient and print a lab, it no longer shows up in my inbox. None of them have anything other than user privileges (nurse on down).