HealthyPearls
Let me offer the bad news and good news views...
I personally think the ads that quote happy users as "walking right in and using it the first day" are grossly misleading. We were 4 computer savvy providers, but our practice income dropped 15% during the first year of using AC. There was a lot of debugging, re-learning, and reassigning jobs. A lot of it was having to treat each patient as a new patient when first seen. Figuring out the network and computer tweaks pretty much had IT setting up a cot and living in my office for 6 weeks. We had daily office wide lunch meetings on the problems we encountered for almost a month. We did not try to go cheap on the hardware. It cost about $50,000 in the end, all told.
Now the good news. Two and a half years into it, everything works reliably. We all know our new jobs. Most of the hardware and network issues are eliminated, or we have found ways around them. This board is crucial to that.
Summary: You are not alone. It cost a lot more than advertised due to lost revenue and IT charges. We tore our hair for probably months. It will work out for you, and you will be glad you did it. Take the problems one at a time. Remember the big picture; you do not have a lethal disease, you have a great home, you are not in danger of stormtroopers beating down your door at midnight. This is a nuisance, nothing more. It will work out.
