HealthyPearls,
First, welcome to the AC User Board, your first step in correcting your issues. I have none of those problems.
Also, every problem you have noted has been fixed by users many, many times on the user board. While the AC tech support knows many things about AC, given they are not actually users, using the program on a day to day basis, I think they don't always know the answers that the should.
One thing, I should say right off, is I have never seen it take time to transition from one textbox to the next. Do you mean if you tab in the HPI box, it takes time to go to the Review of Systems. That should be quicker than instantaneous and, in fact, have never heard of that complaint.
I have looked at many EMRs, and have been on AC longer than nine years. It is, by far, the quickest.
A few questions:
1. Are you using 6.12?
2. Are you using wireless? (If so, change to wired as soon as possible).
3. What OS are your clients using and actual model (home vs pro).
4. What NIC cards are you using on ALL your clients, e.g. 1Gb or lower?
5. What speed are you using on the NIC card on your main computer, e.g. 1Gb or lower?
6. What speed are you using for your switch?
7. How much RAM on clients and how much RAM on the main computer?
8. Are you using P2P or are you using Client/Server?
9. Do you know what processors you are running on your computers?
I have to say I have heard many complaints over the years about someone's AC. But, no one has ever contributed decreased income due to it.
The issue with the pharmacy is one that happens for some and not for others. But, other than that and I am not saying you are wrong or do not have legitimate points, but many on here will blame Amazing Charts and SQL Server on all their problems, when many times it is the network. Many times.
