ggcnp,
Hi.First, please give your name, if possible. Just more friendly. I couldn't agree with you more, and the fact that you have five providers doesn't mean you will have five times the need for support.
A few pointers as you may have seen before:
1. Always chat first. I never have to wait more than one minute (ever)
2. What are your bugs? I have none. I have annoyances I would like fixed but nothing that makes my system crash. I know support should handled these problems but PLEASE, if you are having support issues, post them here. Chances are that we can help or fix it.
3. What is the issue with ePrescribe? PLEASE post them here, and we can likely fix it.
4. If support tells you they can't fix it, ask for Carlos or tell them you aren't getting off the phone until they get another tech professional. If they haven't logged into your computer, don't hang up until they do.
Again, I agree with you, and they should be more helpful (I say this without knowing the issue). But in a way, while those of us on the board don't get paid, I find that given the amount of hours we have with AC and the fact that we have more "support" people, and the fact that we are on 24/7, make us our own little support staff.
