First off, I want to say I am happy with AC over all but i do have an issue with support lately.
I don't have an issue with the price increase, but I have to say that lately I have been very disappointed with the support. There is a report a bug function, but I never hear back from them on if the bug is a valid one or not. If you report something that is an issue, you don't always hear back and have to continuously call to get answers and everytime you talk to someone new so you don't get the answr you want.
if you ask about updates and suggestions, i get a different answer from everyone.
They tell you to use the wishlist, however when you do, i don't hear "hey that is a good idea" something so basic as most of us see al ot of kids, in the demogrphaics section it would make sense to be able to put both parents names down in case we need to get a hold of parents. the parents don't always live together.
I am not bitching for no reason, I would just like support to to be more responsive. Or if they say they will get you an answer, please get back to us even if to say "hey we don't know what is going on with that issue right now".
I tell all my friends about amazing charts os it isn't that i am not satisfied with the program overall.
Thanks!
