Bert, I agree with you that more users will need more technical support. But don't forget that older user will be almost out of the equation . I can hardly see someone like you, would need technical suppoert . At certain point, the number of users needed technical support will become fixed in some range. No more hiring will be needed. the extra money will be used for development and upgrading as well as increase revenue for the business owner.Do not discount the efforts of older users with their great input to new user to help fixing their problems and teach them how to navigate AC. This has to be considered a significant contribution to AC. Actually I am pretty sure that Jon is benefiting from our posts .Whether for identifying problems, or petential need for improvement and possibly new ideas.
I am in great support for Jon as genius entrepreneur. I feel he is solo enterpreneur like us in solo practice .His main strenth is coming from his relation with all users. I am sure that AC by being competive price wise will bring huge growth the next few years . AC already passed the lag phase. I myself new about the product from one of my friend. I am also passing the recomendation to another one. This save a lot of money for advertising. I still hoping that Jon will reconsider to keep the Angel support at $500. I can only present my opinion.

Last edited by msalem; 09/02/2010 2:07 PM.
Mohamed Salem MD, FACS
General Surgery
Northwest Ohio