A little late to the rodeo but I thought I would throw this idea into the mix.

I think it would be a good idea to include the online backup in the new support pricing. The incremental cost should not bee too much and though there would be loss of the extra charges, if you roll it into the increased support costs I think it would have added benefit to go along with the added costs. The online backup would not include the imported items but at least everyone should have a good backup available through AC in the event of major problems.

Greg