Originally Posted by Steven
Another option is to call AC and speak with Jon or Kathleen (VP) and see if they would discount support as obviously only one person is on at any time and they are covering for you (like a locums) and they probably would never call for support as it is your EMR and only do it......

John and Steven,
Thanks for those thoughts. I will try one or both of those options. When I initially spoke c sales I told them that 1 or 2 weeks a year neither of us could cover and I needed to hire a locums. At first, they were going to charge me for THAT provider,too. They only relented because I told them that was ridiculous and I wouldn't accept that. Their quote was "well, I guess if your sure he only comes in 1 or 2 weeks a year we will let you get away with it". I hardly felt like I was getting away with anything being a loyal customer of AC. You can tell I am still a little miffed about it. I think speaking with someone higher up the ladder is a good idea. Like I said before, I was willing to pay it when the price was lower.

Bill Leeson, M.D.
Solo Family Medicine
Santa Fe, NM