Fyi, Jen at AC called me today about a different question I had sent that was unrelated to my db transfer request.
While I had her on the phone, I asked her about the status of my tech support appointment request. She mentioned that her administrative assistant was "new," and she may have "gotten behind." Jen found my request and told me it was "entered" on 7/1/20 (though I had submitted it on 6/26/20). Jen plans to touch base with her administrative assistant to determine the status. Jen also offered to check with her manager to see if she could schedule the tech appointment herself. That call was about 1.5 hours ago.
So, we will see. I'll keep you posted.
Thanks,
Dana
