The other change is related to what is perceived as "hanging/freezing" and "can't login" problems which sound like what you mention here. That fix is being tested and we expect to deploy in the next week or so. I know it may appear that we are not being responsive and recognize this can be very frustrating for those affected. This has been our top priority for some time now. I'll spare you the technical details, which I barely understand myself, but it's complicated and takes time to pin these things down and correct. We've made good progress in the past few weeks and remain are optimistic that these enhancements will provide you with an improved user experience very soon.
Please don't spare me. You would be surprised. I am well versed on network issues. As I said before, AC freezing is not an issue isolated to AC cloud. It is reproducible. This happened before when I was hosting AC locally. The problem now is one of complete lack of support by AC clouds after hours or weekends (by the way, no one called me last night. No phone call, no email, no text. Nothing), and spotty support during regular business hours. One of the things I requested from Paul before signing up to AC clouds was to talk to another practice that used AC clouds. Paul Lucia said that because of "privacy issues" this was not possible. I should have known why this was the case. So, if anyone wants to talk to me about how AC cloud runs, feel free to contact me. I use AC and my practice manage is AdvancedMD. I use Xlink as an interface. I use updox.
