Hi Chris,
As always, thanks for your comments and concern.
We have a server for AC. I had considered cloud in the past, and at some point will reevaluate on site vs cloud. For us, lack of being able to reset the server/having to depend on AC support only during business hours would be an absolute deal breaker.
It sounds like you have been working hard on this, but this would be an absolutely intolerable situation.
Hope your planned fix works!
Gene