I've had no better service than when I posted back in January. AC support is ALWAYS offline when i check the chat feature.
We have had a recurring issue when clinical summaries randomly will all fail upon sending to the portal (Updox). A prompt to sign in to SSO would pop up, and my username and password which are tested to work on the AC Client portal would simply not work. Previously Dustin would respond and do some magic on his end, ask me to change my password in the portal and login. Voila. During the downtime, there's no way to re-send those portal messages, but 1 week or so manually re-sending wouldn't kill us...
It's 'broken' 3 times now, the last being in May. Multiple messages to AC support and zero response. Now we have gone 2 months without any summaries sent which will impact our performance in MIPS. I have very frustrated doctors and a Portal Transaction log full of red.
How much $ do we need to pull together for AC to hire another support person? $50k annual salary for a remote employee divided by the number of active licenses can't be more than $100 per practice...
