We have 2 enhancements deploying over the next week or so related to performance/login on the new new cloud environment. One may address network latency issue for users located west of the Mississippi. We have altered the manner in which we route network traffic to shorten the length of travel. I say "may" as there are other factors in play here outside of our control but many should experience an increase in response times. The other change is related to what is perceived as "hanging/freezing" and "can't login" problems which sound like what you mention here. That fix is being tested and we expect to deploy in the next week or so. I know it may appear that we are not being responsive and recognize this can be very frustrating for those affected. This has been our top priority for some time now. I'll spare you the technical details, which I barely understand myself, but it's complicated and takes time to pin these things down and correct. We've made good progress in the past few weeks and remain are optimistic that these enhancements will provide you with an improved user experience very soon.
