We're just as disappointed as you that our proposed solution didn't work. We didn't hear back from you so we thought we were on to something, a little overly optimistic unfortunately. I know Chris spent a lot of time with you other day personally while you helped us trying to replicate the error while he was watching. I apologize for the inconvenience as I'm sure you had better things to do. We're doing more than just watching when we're online with you and it's necessary for us to make any progress here. We have a few other clients in the same situation as you we're working with as well. To be fair and minimize any additional inconvenience to you I've asked Chris to spread the joy around a bit and and focus on working with the other practices for a while. We need a little bit of information from everyone as we're looking for similarities so you're off the hook for now. We realize this continues to happen at your practice and others and we're doing the best we can to identify and resolve it. As soon as we have a solution or a potential solution to try we'll reach out to you.
