Well, a "Tech level 3" sat on my computer for the morning. Of course it stopped crashing while he watched it. He left at noon and it continued to crash both on that computer and other stations all afternoon, the next day, etc. He says he cannot do anything if he doesn't "see it crash." How is this possible? All you will see is an AC window disappearing. If you don't have a log file, that doesn't tell you anything. He says he can't do anything with log files to solve the problem. I feel like I'm just being fed another line now, and the only reason to insist on watching it crash is if you don't believe it is actually happening. I won't continue to pay $3000 per year for tech support if I'm treated poorly.
