I had an expert, who's also a patient, look at the log file. It seems there is an "unhandled exception" which is a problem in the code for AC. All exceptions "should be handled." He says it's a problem in the code, not the user account, and AC should go back into their code and fix the problem. This is a problem that disturbs me every day. Every day while talking to a patient about what meds they are on, AC crashes. I'm frustrated AC tech sends me on a wild goose chase (re-install users on all your workstations) to essentially get rid of me instead of fixing the problem. They are either malicious or incompetent.
