Originally Posted by Indy
Originally Posted by Originally Posted By: SoCalFP
4 of the 6 events involve "AcroPDF.dll_unloaded, version: 11.0.10.32" whatever that is.

>The Acrobat plugin is part of the mix, which makes me wonder about ImportedItems.
Upon further review, the four event involving "AcroPDF" all appear to have occurred as I was "Save/Append"ing to a previous note. Typically I have a subsequently returned interfaced imaging report open from imported items on the Main computer and am copy and pasting the interpretation to the end of my prior note also on Main computer. Or I am transcribing by hand subsequently returned interfaced lab reports open on my laptop or faxed records from Updox on my laptop into the "Save/Append" text box on the Main computer (so I can see two monitors at once).

Originally Posted by Indy
>3.3 G for SQL - sounds like you are still running the 32bit version of SQL Express. Typically happens when the same installation has been upgraded multiple times
Not sure of SQL version. From TaskManager after quitting AC (original install was version 4, two computers ago, now running 9.4.2):

[Linked Image from amazingcharts.com]

From Settings/Apps:
[Linked Image from amazingcharts.com]


Originally Posted by Indy
>How many machines are running AC in the practice?

Peer to Peer network: 5 computers total, 4 users total
Main(i7 desktop Win10Pro ethernet)
Client(i3 desktop Win10Pro ethernet)
Client (three i3 laptops Win10Home wireless)

Originally Posted by Indy
>I would try restarting SQLServer in the morning and over lunch and see if the behavior changes

Can I do this just by "Restart"ing the main computer, or is there something more to this?

Originally Posted by Bert
Mike, did you really have to wait three weeks for an appointment. That is unacceptable. Or was your schedule just not working with their schedule.

Request made 7/13/2017, AC replied "anytime after 7/31/2017", 8/2/2017 fit into my schedule, I figured I could tolerate crashing once a day until then, and other users might have more pressing problems.

Mike
Family Practice