This is happening daily to me too, about once a day. I originally posted about this here:
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Re: Crashing [Re: Scott]
SoCalFP Online content
Member
Registered: 12/08/11
Posts: 25
Loc: Southern California
Happens to me too. Rather exclusive to Main Computer, rare on clients, which can still use AC even when AC crashes on Main computer (Peer to Peer set up). Began about 6m ago v8, persisted upon upgrade to v9.4.2 At first was few times a week, now daily, sometimes twice a day. Appears to be completely random as to what is going on at the time with use of AC or concurrently running unrelated software. Only AC crashes, all other software hums along unaffected as does the OS (Browser: Chrome, email client Thunderbird, windows 10 file explorer, LibreOffice, MS Paint). Time of day also appears random, as likely in middle of business day with all staff logged on as it is late at night when I'm here alone. I have a pending tech service appt in a few weeks to have them investigate. When it crashes, all work in progress is lost, upon restart it does not recover last chart. Anytime I've been working on charting a single patient more than 15 minutes at a time I save work, otherwise it is lost if crashes. Sometimes I get impression it is associated with clicking too rapidly among a series of controls, but other times happens with a single click.
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Since then I can offer this update:
1.) I had my AC tech remote log in. Unfortunately this was not productive for a couple of reasons. After getting in line and waiting for 3 weeks for my appointment, Windows 10 auto-upgraded to Creator's version and wiped clean all the EventLogs 2days before. The AC Audit log did not capture the problem. The tech could not reproduce the problem, but he did find that confounding the problem Updox is overwhelming Windows EventViewer with 60000 events per day all the same "sqlportnumber value: 61067 has been found." about six times a second. The tech said he was changing some setting to stop this, but it continues to this day. Unless I immediately run EventViewer after a crash, the prior crash events have been lost off the bottom of the stack due to the overwhelming number of Updox events.
2.)The problem which mysteriously had not happened for about a week before the AC tech service remote call began happening again the very next day, on a daily basis, persisting. I had been watching him remotely operating my screen, and tried to duplicate some of his investigation. Here is what I have discovered so far:
a.) AC administrator Audit Log never captures the problem, only the previous successfully completed task.
b.) Windows10Pro EventViewer last six events:
faulting module name AcroPDF.dll_unloaded
Faulting module name: AcroPDF.dll_unloaded, version: 11.0.10.32, time stamp: 0x547e970c
Faulting module name: Flash.ocx_unloaded, version: 26.0.0.137, time stamp: 0x594d5a27
not captured
AcroPDF.dll_unloaded, version: 11.0.10.32, time stamp: 0x547e970c
AcroPDF.dll_unloaded, version: 11.0.10.32, time stamp: 0x547e970c
4 of the 6 events involve "AcroPDF.dll_unloaded, version: 11.0.10.32" whatever that is.
I don't know if this helps the sleuths. It will be a month or two before I have time to try AC support again.
SQL Server is using 3.3GB if that helps per Task Manager. 16GB RAM installed.
Hope that helps.
