@ Sandymar: If a backup restore was the simple solution, I hope they would have come up with that. Obviously it was more complex. It's still working for me, I don't know about you. I suspect it may be behind us (I certainly hope so.)
@Henry: I agree that communications is the key. While this is the most recent event and possibly the biggest involving them, (I'll put eRx in a separate category because often they are at the mercy of NewCrop or SureScripts) I think they have realized that they need to develop a better way to communicate.
They can use the yellow box but I think that only goes to everyone, not able to send just to subsections like ACPM users. I know that emails are an issue because they have stated in the past that a high percentage of emails are not read, and not just the junk ones from marketing. It's a perpetual issue to get the best way to contact and for each practice it may be different; MD vs office manager vs IT manager vs super MA. Email vs phone call vs text vs ????. Many of us received email updates, but some did not. I have no idea why not, but it may be worth understanding what information they have on your practice (possible wrong email or person)
I'm not apologizing, I do have some contact intermittently with people on the inside but I'm in the office just as you are. I guarantee they have heard the frustration loud and clear. The "answer" is to find the best compromise that will satisfy the most number of folks. You can be sure no matter how they do it, someone will not be satisfied.
How would you best like them to contact the practice? And what level? This could almost make a whole other thread!
