We had the same issue. Got through to customer support but, of course, to no avail.
All while seeing patients during school physical time.
We were unable to verify insurances. All previous PM systems allowed AC to retain this on site, but it appears that insurance information has been totally moved to the cloud, not giving us the ability to look up numbers in AC locally for verification externally. We then have to go into scans of insurance cards. My staff, needless to say, is not happy.
Not AC at it's best
