ACPM has been down essentially all day. We have gotten inadequate support that has left my office hanging. A short while ago, I got on the product support and asked WTF was going on. Here is the thread, see what YOU think about this company:
Sandymar: "ACPM not working all day. Be truthful... what is going on? Rebecca I am not on the PM team, unfortunately, I am not sure what's going on. I know that developement is still working on it, but neither myself or the ACPM team member who I have here with me has been told the exact details of what has happened. they just know they are working on it. Sandymar: do you know if they expect to get it working tonight? Rebecca: I do not have an ETA as to when this issue will be fixed. Unfortunately we havent been updated since this afternoon"
Now, it is 10PM, ACPM is still not working and the best response Mr. Squire's company agent can give is that unfortunately she hasnt the foggiest idea why the product failed or when it is coming back on line.
This is unacceptable and lesser failures than this have brought down better companies than this.
Am I wrong? Is this just one of those technical glitches that we should accept? Or should we let the EMR world know that this is not a product they should consider.
Mr. Squires, where are you?
