From: Amazing Charts Practice Management Team
At this point, I?m able to provide additional clarification into the cause of the issues that ACPM has experienced over the last several days. Over the weekend as you are all aware we had a scheduled release which consisted of a product release along with some changes to the ACPM hosting infrastructure. The product release was successful, but we did experience issues with the changes in infrastructure. We have now corrected those issues and brought back online around the majority of our clients onto ACPM. The remaining clients will be back online by no later than 12:00 pm EST this morning. These actions also fully restore the Updox functionality
Our client services team will be reaching out to all of our clients throughout the day to make sure everyone is back up and running. I will be sending out another communication later today to provide a more specific timeframe for those clients that still are unable to login.
This has been a challenging time for all of us and we sincerely appreciate the trust you have put into Amazing Charts to not only be your EMR but also your practice management system. It?s important to recognize that the issue were not with the ACPM application itself but with the infrastructure that allows you to interact with it securely over the internet. The Amazing Charts team is committed to making this product one that we are all proud of and providing you excellent client support. Rest assured that your practice will not be charged for any days without ACPM service). Again, we thank you for patience and understanding during this time.
