It is nice to hear from Jeremy as well as his apology. However, his term of "an inconvenience" does not properly address the magnitude of this failure for the providers that have been affected for days. "An inconvenience " may have been a few hours but days should be described as what it means to providers in the revenue recovery and overhead to recover that revenue. For our practice this is not "an inconvenience". I called on Saturday morning and to date have not received an email or a call as the recording states. The guardian angel that indicates 24 hour support, with the exception of national holidays indicated that all of AC representatives were busy the entire weekend. Transparency in issues like this is needed and warranted. I do not see any of this from John Squires or AC.
