Dave,
I am having the issue now. I can tell you that when it happens it is always NewCrop. What issue would your network be having where the prescription writer works but the other doesn't?
It will almost always if not always be NewCrop. I will gladly pay you. Just look on the board. Everyone is complaining about it. And, if you are wrong when you email them, who cares? It isn't as though they are going to stop and do a check of their system.