Bert, I am 100% in your corner. As I mentioned above, your solution is the most logical solution I have seen posted in regards to this problem in the last 2 years. It is unfortunate that the posts digressed, as this takes attention away from the problem at hand. There is a saying that all that it takes for evil to succeed is for good men (and women) to stand by and do nothing. It seems to be a curse among physicians that they will complain about many things but, when it comes time to take action, very few are willing to stick out their necks and do so. I stand with you and am ready email NEWCROP and SURESCRIPTS, as you had suggested. Short of starting a petition on MOVEON.ORG, or having a face-to-face meeting with the Amazing Charts administration, I cannot think of any other way to deal with this. I did not have the email address before now. It would be my hope that other users who are displeased with this service problem would be so moved to join with us.
As I think about things further, I think that your suggestion is like a flashlight in the darkness, pointing in the right direction. If you need a real flashlight to help navigate through your dark house, I have a nice SureFire flashlight I can send you.
Merry Christmas and Happy Holidays to all!