Well let's be glad you lack anymore training or I would be further confused.

No, you are likely right. I don't use the MU (and helpful) stuff so I don't have your experience with it. I just know that I have never had Surescripts go down on me. But, then one could ask how do you know?
Here is a great story to put in the mix. In the beginning, I started using eRx. And, it was wonderful. Very fast, everyone happy. Then for a two month period, scripts started arriving one minute, three minutes, ten minutes after. Pharmacists weren't finding them as fast, etc. So, I called AC support, and he checked it out. He mad a fix and then told me that somehow I had been taken off eRx. So, where it should have been:
Electronic Verified
Electronic Verified
Electronic Verified
it was
Faxed Successful
Faxed Successful
Faxed Unsuccessful
When they fixed it, it was like heaven.