Warning. Sarcasm ahead. I apologize in advance.
I, too, always check the shout box, as sending a prescription and having it not go or checking the Prescription Status and seeing it failed or is in queue is just not enough to let me know that New Crop is not working.
Just like when my Internet goes down, I check the shout box to see if others are having issues with Time-Warner, rather than simply see if Internet doesn't work with an ISP DNS.
It's sort of like if I have a 12-year-old patient with dysuria, the first time it could be UTI, hypercalciuria, renal colic, etc. But, once she has a UTI 10 times in a year, I will likely assume it is a UTI, the next time she gets dysuria.
Same way with New Crop. Given the last 20 times it has failed it has been due to New Crop, when the script won't send, I figure it is New Crop.
So, I can understand....when users have issues with sending scripts, do you figure it is New Crop or do you need confirmation from the shout box? If you don't get it, is it something else?
