With that being said, my guess is that the blue circle of death scenario (print failure) is a Newcrop issue, and the notification of prescription failure is a Surescript issue.
I am not sure I understood that.
I am not sure I can explain it because it is a guess.
Several weeks ago any time I tried to e-prescribe, the drug interaction checker and inability to print script would occur as a blue circle of death till I closed out the script. This event I think may have been on Newcrop.
This most recent event, I could actually print and send and then receive a notification of failure of prescription several hours later and at the same time Leslie using Epic was having issues. I suspect this malfunction was a Surescript issue. Also, I was able to utilize the drug interaction checker and print the script to Updox and send it by e-fax.
I lack the training or knowledge to explain it at any further depth, but this is just a guess on my part.
