Ya know, I flagged that stupid "you can not remove the software" garbage months ago, posted it somewhere, but nobody seemed to care. Well I care. I don't want someone telling me what I can or can not do, to keep my Doc and her practice up and running. It's my server and my system, I'll care for it how I see fit. Could you imagine being dead in the water for days, waiting for their return written permission? Our field reps wouldn't even hear of adding or changing anything in the contract. What garbage. LabCorps field service is for the birds. Pretty smiles with no authority or knowledge. Good for you. Let us all know how it finally all shakes out.

I had a bit of an "incident" with AC tech awhile back. And I will admit that I am a bit of a pushy big mouth, so it was all laid at my feet. But you're right, they do seem overwhelmed or something. And yes, the answers the ladies gave me, didn't "feel" satisfying. Like they didn't quite understand the question, so the answer didn't fit. And you're right, that 5 minutes or less (By Phone, not the IM thing) with Carlos probably would resolve most issues. He's real good and has a calm, friendly way of handling things.

But quality tech guys like Carlos cost real money and Jon's inexpensive model only goes so far. I once suggested that he offer a few tiers of support for pains in the butt like us. I don't want to shoot my goose that laid the golden egg (AC) by being a hugh burdon. Even if AC charges an extra few hundred bucks for total support, AC would still be a bargin in this messed up market. And from what I can see, almost anyone who posts here would understand and be willing to step up to the plate to keep a good thing going.

"Beware of the Medical Industrial Complex"
"The Insurance Industry is a Legalized CARTEL"