OK, I reached out to Amazing charts regarding my account not switching from Verizon to Exostar, and Ryan at AMazing charts reached out to Newcrop who fixed the problem. It did not require any further intervention on my part and I tested it and it works fine. Using exostar will be smoother than with Verizon. I used the authy app (I set up the hard token as well).

Koby, I would say the webcam is the easier part. They read from a script and you say yes about 10 times to various agreements and then you hold your drivers license up to the camera and you are done in 5 minutes.

The trip up steps for me in new crop involved having a second staff member log in to newcrop from amazing charts and approve me. I did this and my status went to "Granted", I then logged back on and my status went to "finalized". However exostar wouldn't work and I think no amount of work on my end would have fixed it. SOmetimes newcrop has to manually intervene to flog their buggy software, so my advice would be to get Amazing Charts help if you get stuck as the problem is likely on newcrops end.

...KenP
Internist (retired 2020)
Florida