I am almost certain it is the larger and bottom of the three. My understanding is that in order to use the token, you have to activate it and that cannot be done until after the proofing. It is a little confusing when reading the information sheet which comes with it.

One thing that is interesting from reading the instructions is that they use the credit monitoring company Experian, so given it is easy to access Experian at no charge, maybe the vetting questions would be easier. I am surprised they put that in there. Also, given the only way to access Experian would be to identify yourself, writing some info that is contained within would be enough. Of course, it seems like the Knowledge-Based Proofing (as they call it) would need one to click on answers so it could verify.

I will send an email to NewCrop and ask about this.

I did tell NC that the vetting system is not efficient as at least two physicians in a sample size of about six in the thread have not passed. Therefore, there will be a lot of wasted time for both the physician and the Exostar rep as well as some very upset and frustrated people.

I also suggested (and I sure it is much too late in the process) that using a different method would be better:

1. While doing the Knowledge-Based Proofing, they could automatically send an email to the address given in the application, which would contain a link that you would click that would then go back to Exostar. A LOT of companies use this approach in many communications.
2. They could give a test script such as Med: Exostar Sig: Exostar Proofing Disp: 1 Refills: 1. This could be sent to the test pharmacy in the NewCrop pharmacies. If you are able to do this, then you are definitely who you say you are.

Bert
Pediatrics
Brewer, Maine