Yes, it is very frustrating to have:
1)gone through the process with Verizon and had to pay an upfront annual fee and 6 months later it would not be honored past 2-28-18
2) and now being told that I would need to through another ID verification process
3) and be charged a higher annual fee and
4)also would be charged by AC if they were needed to help with the process-

This is not a good face for the new owners and tech support.
I plan to stop using EPCS as of 2-28 and would like a refund of my prorated fee

Greg