The overall process if there are no glitches with the vetting questions is very strange. It is like going from point A to point G, but going A to F to B to D to G.

There shouldn't be a place where you need to do anything with Verizon. When you switch to Exostar, Verizon is out of the picture. In fact, if you have more than one provider and all of you use Verizon, if you move to Exostar, they can no longer use Verizon.

There is this weird step where you have a list of users and only those who were approved in the past need to be verified. You can do it yourself (ssshhh!!!) by logging out from you, logging in to another provider, verifying yourself, then logging back in. Sounds weird, but easy.

The problem everyone is having is this. There are three players. Exostar, NewCrop and AC. Exostar is NOT going to do anything to help. NC isn't there for support, but they know the process 100 times better than anyone. AC learned from NC, and they should understand, but it is glad they are willing to go to NC.

If NC would remote in like they did with me, the entire process would take around 20 minutes, and you would be done.

Just an FYI: If you are approved and get Authy on phone and get your token connected, put the token away in a safe place. Make sure you don't do anything where you have to type in the code, i.e. token or opening Authy app. All you have to do is drag down the home screen, tape on the Authy bar (at the top and click approve). It makes the process even that much easier.

Here is my prediction. Right now, people fail and do webcam. More and more people do webcam, and the spots are filling up. Then, they still fail after passing webcam and need help. On February 8, 500 users will still be stuck without EPCS. I think AC should just set up the whole process right now and get it over with.

Bert
Pediatrics
Brewer, Maine