Awesome! I am so happy for you. I wonder if the process should just be like that for everyone. I guess doing vetting saves a lot of support, but I bet Ryan did help. The rest of the process after the ID can be done, but I am sure you would agree it can be a bit crazy. Verify this to get that code. Enter that code to get the next code. Etc.

Hey, I have one question. When you say, "...Authy app to enter the code to EPCS," do you mean where you can open the app and enter the number displayed for so many seconds, or are you using the "Send Push Notification to Approve?" If not that is much easier as you don't have to type anything. When you hear the sound it makes (usually in about two seconds), you can open the phone to the home page (or more easily, drag down from the top, and their will be a Red Bar which says New Crop message. You click on that and the screen just turns to all NewCrop and there is an Approve (bottle left) or Deny (bottom right). Rather self explanatory. Click on Approve.

[Linked Image from amazingcharts.com]

This is the screen you will see after two clicks once the medication is pending. The radio button for Authy Phone App would be marked by default IF you didn't have the Hard Token. To be honest, not sure why they are even there. But, once the hard token is activated and tied to the Exostar account, it now becomes the default button selected. IT MEANS NOTHING. YOU CAN STILL USE THE Send Push Notification to Approve.

If you click on SPNTA (acronym for the long Send Push....) then your phone will automatically have Authy from NewCrop populate your home screen. The nice thing is that it is bright red and ALWAYS at the top. You can complete the approval two other ways, both of which I find more difficult:

First, understand that you NEVER have to open the app like you did with Verizon. If you open your phone and click on the Authy app, it will give you a six digit code in the format XXX XXX for a certain length of time. You can enter that in the Enter passcode field and Sign Rx.

The other method would be to click the button on the Hard Token and it will give you a six digit code, and you can enter that in the Enter passcode field and click Sign Rx.

There is the possibility of entering the wrong code or entering it too late, plus you have to open your phone, click on the app, enter the code and then Sign Rx.

If you use SPNTA with your mouse, you do not have to deal with the NewCrop screen at all again. Much simpler.

When I spoke with NC when I was doing this, I was advised the following. The token should be viewed as a backup method only. In other words, kept in your desk, maybe even locked up. It is only for the day that your phone battery is dead or you left it at home. It not only takes longer, but it makes the whole process less secure. In fact, I am surprised how insecure the process is especially compared to Verizon.

But, there are providers who leave AC open and only close Windows. Or maybe leave it open in their office or elsewhere. Given you are already logged in, the only thing standing between a staff member and Oxycontin is a passcode. If you are using the passcode, it would be far easier to leave it sitting around for a moment compared with your phone. You can even lock your phone.

Or you can lose it. A replacement is around $80.00. So, my recommendation would be to lock it or hide it in your desk.

Any questions?



Bert
Pediatrics
Brewer, Maine