Yes..Database moves and new installs just got a bit more complicated in the interest of improved security. When you do an install or database move to a new server, for whatever reason, you need an installation key from CS and your .enc backup will need to be encrypted for the new server. The length of time it requires to transfer the .enc file is a factor of size and bandwidth...could be 30 minutes or many hours. If you use our off-site backup it's faster as we have access to the data with your key. We have techs on call over weekend to assist you. They do not need to be SQL experts to provide this service. We realize that this may be a bit inconvenient but voluntary database moves are a scheduled event and systems crashes/catastrophic events requiring emergency re-installs are quite rare. But in that event, it will take a bit longer to get you up and running than it had in the past.
