Damn! That's so fun. No pirating? No intrigue?

Wow, that was easy.

Just to be clear on a couple of things since it popped in my head. First, is sending the AC backup file that needs more encryption a HIPAA violation on its own? Funny, how we overlook things in troubleshooting. Does this mean that everyone having an issue was trying to restore from an earlier backup. No one actually said, I was trying to restore a 8.6.4 file to 9.1, which would have pointed others and me in another direction. Mine worked not because I was using 9.2 on the same exact computer, but because it was 9.2 made by 9.2.

So, if I am hearing you correctly, backups made by 9.1 or higher are find and do not need to be uploaded to support to be re-encrypted.

One thing that maybe you could comment on or address is that we tend to get different well-meaning answers from different support techs. OR, we hear it differently and then it gets lost in translation.

Here is an example from above:

"They remarked as long as the enc file was made and stayed on the machine where you do the restore it should be fine..."

Reading this would lead one to believe that it has nothing to do with 9.1 .enc restore files but with the fact that it has to be on the same computer it was made. That was what lead to the pirating assumptions.

Thanks Chris. Sounds like this will be a non-issue soon.


Bert
Pediatrics
Brewer, Maine