In response to user concerns posted here regarding the new .enc encryption and restore process we have made some recent modifications that will offer our users a more streamlined and efficient solution minimizing any negative impact to your practice.
As of version 9.0, all fresh installations of Amazing Charts, as a server, must require entry of a special license key to control improper distributions of the Amazing Charts software. This key will be provided by Amazing Charts upon request. Simply contact Customer Support, provide your email address and a new installation key will be emailed to you. This key will be valid for 24 hours. An Active Support agreement (GAS) is not required to receive this key as your original purchase agreement entitles you to re-install Amazing Charts on multiple servers in your office.
Effective with version 9.2, in regards to the restoration of your Amazing charts backup file (.enc), we have modified the new encryption utility so you will not be required to send the enc. file to CS for re-encryption which introduced unnecessary extended downtime. Instead, our CS tech will download the encryption utility to your new server and re-credential it to accept the .enc created on the original server, effectively credentialing both AC servers to exchange the same .enc files.
For those users wishing to stand up a secondary AC server to validate backup integrity or to have a spare AC server on hand in the event of a crash the process will be:
1. Contact CS for installation key
2. Install New AC software on the alternate server
3. CS will credential the alternate server for your current .enc file.
From that point forward your workflow is the same as it is today on systems prior to 9.1 and you can restore your .enc file at will anytime you desire without assistance from CS.
Descriptions of this new process have been added to the 9.1 and 9.2 release notes so that our users are cognizant of the new process and may implement contingency plans that will minimize potential downtime in the event of a system crash.
