Yes I agree these are all important points, I didn't mention that 1 of the 'options' I was given before support 'fixed' my enc file was to just pay for AC in the cloud. Suggestion or sales pitch? I've had to restore from an enc 3 times in my long time with AC, to not be able to do it until a Monday AM because of no SQL certified techs on for the weekend was bothersome and cut into my workflow.
Guess this issue(easy to restore without going through support) will need to be entered into the needed feature section of AC.