Oh my goodness. I'm personally convinced that some pharmacists have an excuse list lined up for any/all questions, the top two being: 1. We never received it & 2. Your doctor won't get back to us. To me, it doesn't matter if it was e-rx'd or faxed, certain pharmacies will always do this (especially mail orders). We ask our pts to tell the pharmacists to contact us directly. End of story. Nine times out ten staff can handle it.
For e-rx it works instantaneously for us, but most people use chains. Usually we get a call immediately if Dr. rx'd something strange (like the directions don't fit the product as the e-rx writer will sometimes glitch when it sends).
We just got our e-rx receiver up a few months ago (it had been down and we had no idea). That actually has made life easier and faster in most instances, though we still sometimes get calls from patients stating that the pharmacist said that our office told them the patient doesn't exist. That seems to be some e-rx error...very annoying. Patients don't like being told they don't exist!
