I find it interesting that many practices describe delegating tasks to staff that I would never dream of doing (like calling patients to discuss lab results) but then several of you would give your cell phone number to a pharmacy which seems like a guarantee of needless interruption. I go at the prescription thing backwards from you. I never take calls from the pharmacy nor do I respond to refill requests from the pharmacy, but instead have the patient call a staff member to request a refill. The staff member can then determine from the chart if the patient needs to be seen or if it is a legitimate need, then pass it on to me. We have a few pharmacists who like to play doctor, and "suggest" medication substitutions or additions. These have been snuck in as "refill requests" from the pharmacy.
