Well, I have to take the other side.
Since giving out my cell phone number over a year ago, I have received about 15 calls from the pharmacy. I would much rather take a cell phone call and tell them I meant 400 mg/5mL and not 200. One call, done. It is much more intrusive than having a patient call, then I many times have to call them, then I have to call the pharmacist who doesn't know what the call is for. Just me.
I delegate many things. If a patient have a pregnancy test or an H/H for anemia, and they are normal, I review them and my CMA calls them. The patient will understand quickly that she is not pregnant or that the HB of 14 means she is not anemic. If it is an abnormal lab, then I call them, as there is always that question, "Then what do we do next or how bad is 10.5.
I see your points though.
