But they are not or will ever get my smart phone number, unless I choose to call them from my smart phone.
You are correct, there is more than one way to skin a cat. I am also confused as my phone shows private number to everyone unless they are programmed into the phone.
So, I guess if I am on call, which is everyday, every hour, every month and I go to a restaurant, I would much rather that a pharmacist (professional) call me and ask about the number of pills, then for a patient to call the service, the service to page me, which is just as much an interruption and then I have to call the pharmacy. So, I don't know why calling the pharmacy is any better than their calling me but it adds the call from the service and then finding and calling the pharmacy.
Generally, when a pharmacist calls me, the pharmacist is the one who needs to speak with me, "Hi Dr. Adams, did you want 30 tablets or 90 tablets on the Klonopin?" I say 90 and it's done. Takes literally 15 seconds. With Blue Tooth in the car, it is also much safer than fumbling around for my pager, looking down illegally at a very small number, and remembering it so I can dial it through the Blue Tooth phone.