Nice thread. I agree with everyone here.
If I could just wish for one thing, well maybe two or three things, it would be that users wouldn't refer to their IT people as IT people. If they would list what their credentials are. Someone who has worked in Microsoft networking for 15 years or lists MCITP or MVP next to their names is helpful. Not to use the same cliche' all the time, but the 19 yo down the street who is really good at Special Ops (the video game) and is also very good even with servers is not likely going to be monitoring your system or doing it correctly.
So many people on here refer to "IT people."
