My old practice management software that I have been using for 20 years died one month ago. We did not panic. I greatly look forward to AC's practice management module. I need it. Seems like we are holding our own in the interim but I need it. We do all our billing in house. My old PM program also had an EMR. It was horrible. I tried to use it for years. Cash is still flowing...not alot of cash but enough to keep me going.
I have used AC for 28 months. I have not had to pay anything for IT support during the past 28 months. The company that did my PM program disappeared 3-4 years ago. I just emailed tech support about MU reporting frustration and have an appt with them for tomorrow. I just emailed back cancelling as somehow we figured this out and have the reports now.
I supposed I could pay somebody a monthly fee to rid myself of these IT frustrations. At a recent med staff meeting, I heard alot of horror stories. I am still a private solo practice. Maybe the only one left in my community. Outpatient only. In a climate of "trust no one", I still trust AC. I don't feel extorted like some of my colleagues. I'm not hearing of anyone any happier than me with their EMR. We've had our frustrations but nothing like the horror stories I'm hearing from others. I guess I'm a pollyanna but I see AC as the "little engine that could" and may wind up the last man standing.
My point is that AC is still simple and elegant. We have to jump through all these hoops and still try to take care of patients safely on a day to day basis. This IT stuff just doesn't seem that difficult but its another language and TIME CONSUMING. Sometimes complaining on this board can save one alot of time. I'm lucky my husband is so geeky!! And steps up to the challenge...with no formal IT training.
I did not care so much for PM until mine old one died. Now I care more. I'd rather have it through AC but if that wasn't possible I'd survive.
Nancy
